Our pharmacists and their staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you.
We know that you value your privacy and the security of personal information held about you.
As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given and referrals made to other health professionals and any other relevant information.
The information recorded may include:
Information from your prescriptions and any other pharmacy and health care services we provide to you (including medicines use reviews, flu vaccinations etc.) for the purposes of:
We need to collect, process and store your data to enable efficient and legally compliant delivery of services and products to you (all users).
We rely on the following legal bases to process your information in line with legal requirements.
We may hold your data for as long as it’s legally required and to enable us to maintain your account. The user can request to delete their personal data from our system by contacting at pharmacy.
You have the right to confidentiality under the General Data Protection Regulation and [the Data Protection Act 2018] and the common law duty of confidence.
We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
You may choose to opt out of the NHS using your data for planning and research purposes – please ask for details.
Our guiding principle is that we process your records in strict confidence.
You have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).
Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.
You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.
If you think any information we hold on you is inaccurate, please let us know.
You may object to us holding your information.
You may complain with the Information Commissioner’s Office.
Every effort has been made to make sure our databases are secure. Your information can only be accessed by Buckden Services Limited and trusted IT contractors. Occasionally, information may be viewed by trusted third parties such as Doctors and IT personnel to improve this site.
The site, our servers and third-party service providers wherever they are based, have appropriate technical and organisational measures in place to protect against the unauthorised or unlawful use of your personal information as well as the accidental loss, destruction or damage of your personal information whilst under our control.
However, no data transmission over the internet can ever be guaranteed to be 100% secure and whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
Under no circumstances will we make your data personal available to a third party company for sale. Your data is used to provide products and services to you.
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
This website includes social media widgets and buttons which are linked to our accounts on the respective social media platforms. These platforms are governed by their own set of privacy policies and terms of use, please check before using any of these platforms.
We ask our customers to provide us with feedback in the form of rating and a comment about their experience. This information will be displayed on our website, with the customer first name, in the form of a testimonial. If you wish to update or delete your testimonial, you can request this by emailing us.
This Privacy Policy was last updated on 08 July 2021.This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.
